I would definitely buy from Saelig again, completely without hesitation. I would recommend them to friends and family.
Saelig was excellent to do business with from the first contact by phone with some questions, to second contact by phone for a stock check, to the order process on their web site, to conclusion of the transaction with a successful delivery of a new Rigol DS1102E Digital Storage Oscilloscope which was exactly as described on the web site, and in perfect, mint condition.
I searched the web very thoroughly for a merchant with the lowest total cost, and Saelig was the best by far. I discovered very much to my surprise when I visited the Rigol DS1102E product page at Saelig's web site that not only did they have the best price on Earth, they also offered free FedEx 3 day shipping plus a free, very nice case for the oscilloscope.
I wondered if I had somehow misinterpreted Saelig's fantastic offer; so I called them. The phone was answered on the second ring by a live human who was polite, efficient, and very helpful. I was never put on hold. The Saelig customer service rep had a thorough, technical understanding of all the products they carried.
I never wrote a review for a merchant before. Yet, my transaction with Saelig was such a fabulously positive experience that I felt compelled to write this review. THANKS Saelig!!! :)
I purchased from ‘saelig.com’ and wish I had discovered them years ago. They provide excellent customer service as well as representing products to advantage of the manufacturer.
I work in the service field, and I can assure you that you (or your company) is doing wonderful job!! Accommodating customer's last minutes request and getting things done for the customer! Kudos!!
Really happy!! And keep the wonderful customer experience! It will reflect on this year's sales by surpassing last years' 500%!!!! All because, there's a lot of crappy companies, and few great ones like yours out there!! Hope you could pass my message to your president!!
A note about your advertising... I think you are spot-on with your advertising in trade magazines and Circuit Cellar. The main reason I read trade magazines are for ads such as yours - the trade mags are great for letting the rest of us know who is doing what.
Thank you for your thorough and timely response to our customer service issue. I must commend you on your service as it is some of the best I have received from any of my vendors. I will get this order placed today so we can move forward with getting our work done. Thanks for doing a fantastic job with our situation. We look forward to doing business with you in the future. -Intelect Corporation Purchasing Department
Just received my order today. Excellent service! Thank you very much. - Fouad
I just received the package. Thanks for your lightning fast service, good packaging and excellent communication! -Emmanuel
Just wanted to let you know the PSA2701T arrived in good condition and has been placed in service. What a FANTASTIC instrument this is! - Robert
Thanks for the prompt service! - Dave
Very happy to have got my USB_to_I2C_IO device today. Thank you very much for the fast delivery. I will tell other people about your fast business. -Peter