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Quality Statement

Company Philosophy

Saelig Company Inc. is a stocking distributor of goods manufactured by companies on our approved supplier list. Most stock is maintained in our New York facility; other goods are shipped from our overseas suppliers upon ordering. Saelig Company Inc. maintains its quality system in order to meet its own internally-generated quality objectives. These objectives have been established by its Quality Systems Manager, who has the ability to empower all employees within the organization to work within established quality guidelines to attain these goals.

Although we are not ISO9001:2000 registered, our procedures are aimed at fulfilling those requirements, without undergoing formal external inspection procedures.  Many of our suppliers are already ISO9001 registered (see individual supplier websites).

The organization of Saelig Company Inc. defines the quality oversight and audit function provided by the Quality Systems Manager.

Commitment to Quality

Saelig Company is committed to meeting customer requirements and satisfaction by pre-evaluating all aspects of the quality of the products we select to sell, supplying products on-time, filling orders accurately, with excellent service and support. This is accomplished through our commitment to continual improvement of our people, our suppliers, and our processes. We operate a reasoned returns policy which meets the needs of our customers, our suppliers, and our company.

Quality Objectives

  • Total Customer Satisfaction
  • High Quality of Service
  • 100% On-Time Performance
  • 100% Order Accuracy
  • Continual Process Improvement

Please send your questions about quality or request for Corrective Actions to feedback@saelig.com.

 



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