MakerBot® MakerCare™ Service Plan for Replicator Z18, Replicator, Replicator Mini, Replicator 2X, Replicator 2 and Digitizer

MakerCare is expanding to include faster phone and email support, live chat, extended weekday hours, and even weekend hours. For assistance with your MakerBot product beyond what is covered by their six-month warranty, MakerBot MakerCare will provide the highest level of support from the people who know your MakerBot product best.

If you have a new MakerBot Replicator Desktop 3D Printer, a MakerBot Replicator Mini Compact 3D Printer, or a MakerBot Replicator Z18 3D Printer and you have not purchased MakerBot MakerCare, you may purchase a one-, two- or three-year plan, retroactive to your date of delivery. If you have already purchased a one-year plan for your fifth-generation MakerBot Replicator Desktop 3D Printer, you may extend it to cover two or three years.

If you have a fourth-generation MakerBot Replicator 2 Desktop 3D Printer, a MakerBot Replicator 2X Experimental 3D Printer, or a MakerBot Digitizer Desktop 3D Scanner, you can purchase a one-year MakerBot MakerCare Protection Plan, active from the date you purchase the plan. If you are still within the one year of your existing plan for your MakerBot Replicator 2, MakerBot Replicator 2X, or MakerBot Digitizer, you may extend it by one year. You can only make this upgrade purchase for a limited time, between June 12th and September 1st, 2014.

All customers will get free email support for 60 days following delivery.

MakerBot MakerCare will cover dedicated support via email (response within 24 business hours Eastern Time), phone (Monday through Friday, 9 AM – 9 PM ET; Saturday and Sunday, 9 AM – 6 PM ET), and live chat (Monday through Friday, 9 AM – 9 PM ET; Saturday and Sunday, 9 AM – 6 PM ET) during the coverage period. MakerBot MakerCare will also cover the cost of parts damaged due to normal wear or accidental damage during the coverage period, as well as shipping on those parts. These categories of damage only include damage that occurs during normal use of the device or damage that is the direct result of specific instructions given by a representative of MakerBot Support. MakerBot MakerCare will also cover in-house repair of a device if the repair is found to be necessary by a representative of MakerBot Support, as well as the shipping of that device to Makerbot's service and repair department.

The warranty, by contrast, covers repairs and replacements to hardware that does not work to specifications. It does not cover repair or replacement due to wear and tear or accidents.

If you do not have MakerCare, Makerbot is still there to help you. For the first 60 days after you purchase and receive your MakerBot Replicator Desktop 3D Printer, you may use their email support (response time within 48 business hours, Monday through Friday, 9 AM – 9 PM ET). If you’re outside of that time frame, you may always access their online MakerBot Support Knowledge Base, which provides answers to the most common questions and issues. If you still need help, they are there to help you and you may purchase Single-Issue Support, which will provide you with support for the term of a single issue.

MakerBot takes pride in offering expert, responsive, and friendly support to our customers around the world. Have a question about MakerBot® MakerWare™? Need help getting your MakerBot Replicator 2 running? Check out the guides, FAQ, videos, and troubleshooting materials on Makerbot's support page. Or, reach out to us at [email protected].